Data-based assurance and improvement of quality
Quality is decisive for customer satisfaction and trust. It is the degree of fulfillment of customer requirements, and it is measurable. To strengthen customer orientation and customer proximity, Röhm works along clear KPIs.
“We can only improve what we measure,” says Andreas Sabbagh, Global Head of ESHQ at Röhm. The decisive factor here is taking a holistic view and controlling all processes from the first customer contact to the final provision of services.
Since mid-2025, Röhm’s quality managers and SCM performance managers have been more closely integrated into the company’s business areas so they can participate more directly in processes, decisions, and, most importantly, meeting customer needs and requirements.
“At Röhm, we have very motivated quality experts who recently passed with flying colors the theoretical part of their Green Belt training as part of our Six Sigma workshop,” says Andreas Sabbagh. Concrete projects are now continuing in this area to make improvements across the company, in particular to reduce quality-related costs and increase customer satisfaction.
For example, Oliver Salman, Quality Manager in the Bulk Monomers business unit, is working on optimizing the filling of specialty monomers in cargo containers in Worms. The aim here is to increase punctuality, reliability, and flexibility. “I’m looking forward to learning a lot of new things here, especially about the strong data-driven approach used in this project,” he says. “The Six Sigma training has helped me to identify measurable variables, such as the causes and effects of delays as well as flexibility bottlenecks, in order to identify measures for improvement.”
Chemical engineer Natalia Schlereth has been looking at the reasons for complaints in the Molding Compounds business unit for some time. There are relatively few. “That’s one of our strengths,” says the quality manager. According to surveys, customers are enthusiastic about product quality of Röhm. Nevertheless, much remains to be done: internally, processes must be made more efficient and “waste” reduced. “With the introduction of concrete KPIs, we are now seeing things that we knew before, but could not quantify.”
“With the introduction of concrete KPIs, we are now seeing things that we knew before, but could not quantify.”
With the help of the Six Sigma tools she has learned, Natalia and her team want to investigate the causes of non-specification material in a structured and systematic way and then recommend effective measures to ensure the highest quality is delivered right from the start.
“I can actively contribute to increasing the availability of saleable products,” says John Gagne, responsible for quality in the Americas region. “That makes me proud.” The Green Belt training has sharpened his view of data-based problem solving in order to initiate effective process changes. John Gagne is convinced that this will also further increase the trust customers have in Röhm.
